Terms of Service

Agreeing to these terms

FairVet is operated by The Respect Index, LLC ("FairVet," "we," "us"). By using fairvethq.com or any FairVet service — with or without an account — you agree to these terms and to our Privacy page, which describes how we handle data. If you don't agree, please don't use FairVet. You must be at least 18 years of age to use FairVet. By using it you represent and warrant that you meet this requirement and have the legal capacity to enter into these terms.

What FairVet is — and what it isn't

FairVet helps you understand veterinary pricing: we read the estimate or bill you upload, compare its line items to regional pricing data shared by other pet owners, and give you plain-language context, questions to ask, and tools to plan ahead.

FairVet is informational only. We are not veterinarians, and nothing on FairVet is veterinary, medical, insurance, financial, or legal advice. Our comparisons, verdicts, scores, and flags are statistical context drawn from user-shared data — described in full on our Methodology page — not a determination that any price is right or wrong, or that any clinic is honest or dishonest. Never delay or change your pet's care based on something you read here; pricing questions belong in a conversation with your vet, and care decisions belong with your vet entirely.

Our automated document reading can make mistakes. Always check the extracted line items against your actual paperwork before relying on them.

Your account, and using FairVet without one

You're responsible for activity under your account and for keeping your login secure. Without an account you can run up to three free checks a day, shared between bills and insurance-payout statements. Anonymous results are tied to your browser, which keeps your ten most recent, and may become inaccessible if you clear your cookies before creating an account. We may apply usage limits (like daily decode limits) to keep the service working for everyone.

What you upload

You keep ownership of everything you upload. By uploading, you give us the limited license we need to operate FairVet: to store your files, extract and display their contents to you, and — if you leave the sharing checkbox checked — to include a de-identified version in our pricing data as described on our Privacy and Methodology pages. Only upload documents you have the right to share. This includes using de-identified benchmark data and de-identified share cards in FairVet's own public content, reports, and, where relevant, materials describing FairVet to potential partners or investors, always without identifying you, your pet, or your clinic.

Reviews

You can review a clinic only when you have a decoded bill from a visit there — that's what "verified visit" means. When you post a review, you're telling other pet owners about your real experience, and you're responsible for what you write. Reviews must:

• describe your own genuine visit;
• stick to your experience — service, communication, pricing, wait times;
• avoid medical accusations (like claims of malpractice or misdiagnosis), which belong with your state veterinary board, not a review;
• contain no harassment, hate, threats, personal information about staff or other clients, or content you were paid or pressured to write (including by the clinic).

Reviews are your statements, not ours. We don't endorse them and, as an interactive service, we're not their publisher. We may remove reviews that violate these rules, and we don't remove reviews just because they're negative.

If you operate a clinic and believe a review violates these rules, email reviews@fairvethq.com with the review and the specific rule you believe it breaks. We'll look at it, usually within 7 business days, and reply with what we decided and why. Clinics can also respond publicly to any review from their dashboard — usually the better answer than removal.

Scores and public data

Fair Price Scores, estimate-match rates, typical price ranges, and similar figures are aggregates computed from bills users chose to share, using the methods on our Methodology page, with minimum data thresholds before anything is shown. They're offered as a starting point, may not represent any clinic's full pricing, and aren't statements of fact about any business's conduct. Clinics can claim their listing, correct their profile information, and add context — free.

Clinic and Business Information

Veterinary invoices and public records we use to build the directory contain information about the clinic or business that provided services, including the clinic's name, address, phone number, service descriptions, and pricing. You acknowledge and agree that this business information is not personal data, even when it appears on your uploaded invoice or estimate. We may create and publish a clinic profile, including pricing data, service offerings, scores, and reviews derived from user-uploaded documents and other sources, without that clinic's prior consent, because this information reflects business transactions and publicly observable business activity. Clinics may contact us at reviews@fairvethq.com to claim their profile and request corrections to inaccurate information.

Paid plans

Some features require a paid plan, billed through Stripe. Plans renew automatically each billing period until you cancel. You can cancel anytime from your dashboard; cancellation takes effect at the end of the current billing period, and we don't prorate or refund partial periods. If a price changes, we'll tell you before it affects you. If you believe you were billed in error, email billing@fairvethq.com within 30 days and we'll sort it out.

Section 230, automated processing, and your content

FairVet is an interactive computer service as defined under Section 230 of the Communications Decency Act (47 U.S.C. § 230). We are not the publisher or speaker of any user-submitted content, including bills, reviews and clinic-supplied details, and we are not liable for content submitted by users. Whoever submits content is solely responsible for it and for any legal consequences arising from it.

This protection extends to content produced with automated assistance. We use automated technologies, including machine learning and third-party AI models, to read uploaded documents, extract line items, standardize procedure names, compute typical ranges and Fair Price Scores, and flag anomalies. Output produced by those systems from content you submitted remains your content for the purposes of these terms.

You ratify what our systems read from your upload. When you upload a bill or estimate, our extraction reads figures and labels off the document and shows them back to you on your result page, where you can correct them. By submitting that upload, and by leaving the extracted result uncorrected once it is shown to you, you adopt and ratify the extracted content as your own submission, as if you had entered it yourself. You are responsible for reviewing what we extracted before relying on it or choosing to share it. We are not the author of that output, and an extraction error does not make us the speaker of it.

Anti-SLAPP notice

California's anti-SLAPP statute (Cal. Civ. Proc. Code § 425.16) protects free speech and petition rights. Any party that brings a meritless legal action against FairVet, or against a person who submitted a bill or review to FairVet, arising from the exercise of free speech or petition rights may be required to pay our attorneys' fees and costs. We do not remove content on the strength of legal threats or demand letters alone. A clinic that believes a review or an attributed figure contains a false statement of verifiable fact should use our dispute process.

The license you give us

By submitting a bill, estimate, review, dispute or any other content to FairVet, you represent that: (a) the content is based on your genuine, firsthand experience; (b) it is truthful and accurate to the best of your knowledge; (c) it does not contain false statements of fact presented as fact; (d) it does not include personally identifiable information about a private individual without their consent; and (e) you own it or have the right to submit it.

You grant The Respect Index, LLC a worldwide, royalty-free, perpetual, assignable, sublicensable, transferable license to use, display, distribute, reproduce, modify, adapt, create derivative works from and otherwise exploit your submitted content in connection with operating and improving FairVet, including for extraction, algorithmic scoring, benchmarking, data analysis, quality control and machine learning purposes. This license is what lets a bill you choose to share become part of a de-identified typical range. It does not change what we publish: what reaches a public figure, and what never does, is governed by your sharing choice and by our Privacy page, not by the breadth of this grant.

Moderation

We reserve the right, at our sole discretion, to review, edit, reject or remove any submitted bill, review, dispute or clinic detail at any time, before or after it is published. Grounds for removal include, without limitation, content that violates these terms, contains false or defamatory statements of fact, contains personally identifiable information about a private individual submitted without consent, constitutes spam or inauthentic activity, or infringes a third party's intellectual property rights. We are under no obligation to publish anything submitted to us, and we do not guarantee advance notice before removing or declining to publish content.

Copyright and DMCA

If you believe material on FairVet infringes your copyright, our DMCA notice and takedown policy sets out how to send a takedown notice to our designated agent, how to file a counter-notice if your material was removed by mistake, and our policy on repeat infringers.

Acceptable use

Don't misuse FairVet. You may not: upload documents that aren't real veterinary estimates or bills, or aren't yours to upload; submit knowingly false or fabricated bills, reviews or disputes; post fake reviews, review your own clinic, or submit a review on behalf of a competitor with intent to harm a clinic's reputation; harass, defame or threaten any individual, including a named veterinarian; submit personally identifiable information about a private individual without their consent; attempt to manipulate a Fair Price Score, a typical range or a directory ranking through coordinated inauthentic activity; offer or accept compensation in exchange for posting, modifying or removing any review or bill; scrape, bulk-download, copy or redistribute our data without written permission; use any automated means to access or query our data except as our published API expressly permits; impersonate anyone; use FairVet to build a competing dataset; or attempt to reverse-engineer, disable or interfere with our infrastructure, rate limits or security features. We may suspend or terminate accounts that do these things.

Our content

FairVet's software, design, text, and the compiled form of our datasets belong to us or our licensors. We give you a personal, non-transferable right to use FairVet as offered. This doesn't limit your rights in your own uploads and reviews.

Outbound links and affiliate relationships

FairVet links to third parties — clinics, pharmacies, insurers. Some outbound links are affiliate links, meaning we may earn a commission if you buy something; where that's the case, we say so on the page. We don't control third-party sites and aren't responsible for them, and an affiliate relationship never changes a score, a ranking, or what our data shows.

Disclaimers and limits on liability

FairVet is provided "as is," "with all faults" and "as available," without warranty of any kind, express or implied, including accuracy, completeness, timeliness, reliability, fitness for a particular purpose and non-infringement. We don't guarantee the service will be uninterrupted or error-free, or that any figure we show matches what a clinic will actually charge you.

We make no claims or promises about the quality, completeness, accuracy or reliability of any Fair Price Score, typical range, benchmark, reimbursement figure or review. Every score and range is an opinion derived from user-submitted bills and algorithmic processing. None of them is a statement of objective fact, a veterinary opinion, or advice about your pet's care. We do not independently verify every bill, review or clinic detail submitted to us, and you assume all risk associated with relying on anything here for any purpose. Nothing on FairVet should be used as a substitute for your veterinarian's judgement, and no figure here should be the reason you accept or decline treatment.

To the fullest extent the law allows, FairVet will not be liable for indirect, incidental, special, consequential, punitive, exemplary or reliance damages, or for lost profits, revenue, data, goodwill or business interruption, arising from your use of or inability to use FairVet, even if we have been advised of the possibility of such damages. Your sole and exclusive remedy for dissatisfaction with FairVet is to stop using it.

Our total liability for any claim relating to FairVet is capped at the amount you paid us in the 12 months before the claim. For most users, who use FairVet for free, that amount is zero. Some jurisdictions don't allow certain limits, so parts of this section may not apply to you.

You agree to stand behind what you post. You will indemnify, defend and hold harmless The Respect Index, LLC and its parents, subsidiaries, affiliates, related companies, suppliers, licensors, partners, officers, directors, employees, agents, contractors and representatives (together, the "FairVet Parties") from and against any and all third-party claims, actions, demands, losses, damages, costs, liabilities and expenses, including attorneys' fees and court costs, arising out of or relating to: (i) your access to or use of FairVet, including any bill, review, dispute or other content you submit; (ii) your violation of these terms, including the review rules above; (iii) your breach of any representation or warranty you make here; (iv) your violation of any applicable law or regulation; or (v) the infringement or violation by you, or by any third party using your submission, of any intellectual property right or other right of any person or entity. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with that defense.

If we have a dispute

Talk to us first: email legal@fairvethq.com describing the problem, and we'll try to resolve it informally within 30 days. If we can't, you and FairVet agree to resolve disputes by binding individual arbitration under the JAMS consumer arbitration rules, in Orange County, California or remotely by videoconference, rather than in court — except that either of us can bring a qualifying claim in small claims court, and either of us can seek injunctive relief for intellectual-property or data-scraping violations. Both of us waive the right to a jury trial and to participate in a class action. You can opt out of this arbitration agreement by emailing legal@fairvethq.com within 30 days of first accepting these terms.

Any claim you may have arising out of or relating to FairVet must be brought within one year after the claim arises, or it will be permanently barred.

These terms are governed by California law, without regard to its conflict-of-law rules.

Ending things

You can close your account anytime from your dashboard or by emailing privacy@fairvethq.com; our Privacy page describes what happens to your data. We can suspend or terminate access for violating these terms, with notice where practical. Sections that by their nature should survive — your content license for already-shared de-identified data, disclaimers, liability limits, and the dispute terms — survive termination.

Changes to these terms

If we change these terms in a way that matters, we'll update this page and, for material changes, tell account holders by email or an in-product notice before the change takes effect. Continuing to use FairVet after that means you accept the updated terms.

Contact

Questions about these terms: legal@fairvethq.com. Privacy requests: privacy@fairvethq.com. Review disputes: reviews@fairvethq.com.